Privacy Policy

1. Introduction

Welcome to Mineers (“Mineers”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to this Policy. If you do not agree, please discontinue use.

We focus on dental care service booking, community engagement, and informational updates. We only collect data necessary to deliver core functionality and improve user experience.

2. Data We Collect

• Account Data: Name, email, password hash, profile preferences.
• Appointment Data: Selected services, requested time, status, internal identifiers.
• Content You Provide: Community posts, captions, optional images or media attachments.
• Usage Data: App screens viewed, interaction events, device model, OS version, approximate region (derived from IP).
• Push Notification Tokens: Device tokens needed to send reminders and updates.
• Diagnostic & Performance: Crash logs, basic analytics (non-identifying where possible).
• Optional Media Metadata: Image dimensions and format (e.g., JPEG, PNG) to optimize delivery; we do not extract EXIF location.

We do not intentionally collect: precise GPS location, payment card numbers (unless added in future features), or government ID numbers.

3. Sources of Data

• Direct: Information you submit (forms, profile, posts).
• Automatic: App runtime / analytics SDKs with privacy mode enabled.
• Derived: Appointment availability confirmation logic, aggregated usage statistics.

4. How We Use Data

• Service Delivery: Scheduling appointments, displaying services, rendering community content.
• Notifications: Reminders about upcoming appointments or relevant updates.
• Improvement: Analyze aggregated usage to refine features and reliability.
• Security & Fraud Prevention: Detect abnormal or abusive behavior.
• Legal Compliance: Respond to lawful requests or obligations.
• User Support: Address inquiries, troubleshoot issues.

5. Legal Bases (EEA/UK Users)

If you are in the EEA, Switzerland, or UK, we rely on:

• Contract: To provide core features you request.
• Legitimate Interests: Improving functionality, securing systems (balanced against your rights).
• Consent: Push notifications (where required), optional media uploads.
• Legal Obligation: Compliance with applicable laws.

6. Push Notifications

We send appointment reminders, community activity alerts, and service notices. You can disable notifications at any time in device settings or in-app settings (where available). If disabled, some reminders may not reach you.

7. User Media & Optional Uploads

You may choose to attach images to posts. Upload is optional. Before upload you may crop or adjust. We store only the final file needed for display and may generate resized variants. Remove a post to request removal of associated media (caches or backups may persist briefly).

8. Data Sharing & Disclosure

• Service Providers: Cloud hosting, analytics, and notification delivery under contractual confidentiality.
• Legal & Safety: Authorities when required by law or to protect rights, property, or safety.
• Business Transactions: In a merger or acquisition, data may transfer subject to continuity of protections.
• Aggregated / De-Identified: Insights that cannot reasonably identify you.

We do not sell personal information for monetary consideration.

9. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. Inactive accounts may be periodically anonymized or deleted after a defined retention period (e.g., 24 months of inactivity). You may request earlier deletion (see Your Rights).

10. Security

We apply administrative, technical, and organizational safeguards: encrypted transport (HTTPS), restricted access, and monitoring for anomalous activity. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. Your Rights & Choices

• Access / Portability: Request a copy of your data.
• Correction: Update inaccurate profile details.
• Deletion: Request account & related data removal (legal retention exceptions may apply).
• Objection / Restriction: Limit certain processing under applicable laws.
• Withdraw Consent: Disable notifications or stop optional media uploads; prior processing remains lawful.

Exercise rights by contacting us (see Contact). We may verify identity before fulfilling requests.

12. Children’s Privacy

The Services are not directed to children under 16 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child provided data, contact us to remove it.

13. International Transfers

Data may be processed in countries with different data protection laws than your jurisdiction. Where required, we implement appropriate safeguards (e.g., standard contractual clauses).

14. Changes to This Policy

We may update this Policy periodically. Material changes will be noted via in-app notice or updated Effective Date. Continued use after changes indicates acceptance.

15. Contact Us

If you have questions, concerns, or requests about this Policy:

16. Regional Supplements (If Applicable)

17. Summary (Non-Controlling)

In brief: We collect only what we need (account, appointments, optional media, notifications), secure it with reasonable safeguards, let you control or delete it, and never sell it. This summary does not override the full policy above.

18. Disclaimer

This template is provided for informational purposes and does not constitute legal advice. Consult qualified counsel for compliance with specific regulations (e.g., HIPAA, GDPR, CPRA) if applicable to your operations.